Objectives

A challenging position working with great people. This inspiring position incorporates:

Special Skills

Work Experience

Director, Credit Compliance

Paradigm Quest Ltd

Toronto ON

2007-Present

  • Established a specialized audit and fraud detection team to oversee operations across Canada
  • Reported to members of the Board and the CEO on the performance and deliverables of the audit team

Team Leader, Quality Control

GMAC Residential Funding of Canada

Toronto ON & Montreal QC

2005-2007

  • Lead a team of 4 bilingual Quality Control Analysts in Ontario and Quebec offices
  • Spearheaded investigations and seizure of fraudulent mortgage application documentation using Anton Pillar orders and Mareva injunctions. As the lead investigator, worked to recoup over $7.5 million in fraudulent mortgage proceeds; worked closely with law firms, bailiff and provincial police
  • Created and implemented a Fraud Prevention Program for all new mortgage underwriting staff and their managers
  • Detected $35 - $50 Million in mortgage related fraud per year
  • Created a company-wide Access/SQL database used for fraud investigation case management

Quality Assurance Analyst (Bilingual) & Team Lead, Administration

ING Bank of Canada

Toronto ON

2003-2005

  • Recipient of Lion's Roar award for fraud prevention and commitment to company vision
  • Worked with fraud department to asses business risks associated with various markets across Canada
  • Developed policies and procedures in a new division and new market sector to achieve business goals and reduce fraud
  • Reviewed lending rationale of both mortgage underwriters and lending administrators (up to and exceeding a $1,000,000 signing limit), provided feedback to senior staff in a high - volume team environment

Bilingual Administrative Assistant

Avana Capital / The Maytree Foundation

Toronto ON

2002-2003

  • Guided refugee and immigrant students through the application process and aided in scholarship recipient selection
  • Helped prepare financial statements for high-income clients
  • Worked closely with IT department to teach computing skills to office staff
  • Bilingual administration duties, greeted and directed walk-in clients

Customer Service Officer and Investment Consultant

TD Canada Trust

Vancouver BC & Toronto ON

2001-2002

  • Dealt with large portfolios; determined financial needs, reviewed market conditions and analysed forecasts
  • Created and implemented "lunch and learn" sessions for staff, trained new staff
  • Received walk-in clients and handled confidential enquiries in English and French

Education

Honours BA, International Relations

University of Toronto

Toronto ON

1998-2002

  • Studies completed half in English and half in French
  • Specializing in Business and Political Sciences
  • Completed two minors: Economics (International, micro and macro) and Spanish

Interests

I love to travel and explore the world. It is the best way to learn!

I enjoy the challenge of learning new languages and immersing myself in different cultures. During a three month backpacking tour of Britain and Western Europe, I climbed Mount Olympus and learned to survive on limited resources. I've visited several Latin American countries while practicing my Spanish. Most recently, I learned basic Hindi prior to my month-long travels in India.

If I'm not outdoors, you'll often find me at the gym or enjoying life with my friends :)

Thank You

Thank you for taking the time to read my résumé.

I invite you to put me to the test!

Contact me via e-mail or phone and I would be pleased to meet with you in person.

– J. F-S