Jennifer Ford-Smith's Curriculum Vitae

A challenging position working with great people. This inspiring position incorporates:

Fraud Investigation. There is nothing more satisfying than solving a puzzle: How was the fraud committed? Who was involved? I enjoy using these answers to improve business and industry standards.
Multilingualism. Being able to communicate with a wider audience across various markets provides greater understanding and access to information.
Team Leadership. A team can succeed with a common goal. Inspired by passion, they can succeed greatly.

Over 6 years experience providing exceptional fraud detection in a financial setting, demonstrating superior leadership, organizational and analytical skills
Fluent in written and oral French and Spanish
Motivated: Spearheaded mortgage fraud investigation, the first proactive attack on fraud in the industry involving Anton Pillar orders.
Proactive: Implemented detection techniques saving companies million of dollars monthly, including training that caught a fraudulent mortgage transaction for $1.2 million days prior to funding.
Excellent written/verbal communication and interpersonal skills in a team setting; lead teams split across Canada.
Proficient in Excel, Word, PowerPoint, Access (SQL), Outlook, the Internet and basic computer programming.

Director, Credit Compliance Paradigm Quest Ltd Toronto ON & Vancouver BC 2007-Present	Established a specialized audit and fraud detection team to oversee operations and provide training across Canada Remodeled the Internal Audit and Compliance process increasing the compliance rating of the portfolio almost 30% to a level well above industry standards, renewing investor confidence Reported to members of the Board, Senior Leadership and the CEO on fraud trends, recommended fraud prevention techniques and internal and external audit results Dealt with external auditors, insurers and law enforcement to ensure up to date knowledge of current fraud trends and compliance with industry standards

Team Leader, Quality Control GMAC Residential Funding of Canada Toronto ON & Montreal QC 2005-2007	Led a team of 4 bilingual Quality Control Analysts in Ontario and Quebec offices Spearheaded investigations and seizure of fraudulent mortgage application documentation using Anton Pillar orders and Mareva injunctions. As the lead investigator, worked to recoup over $7.5 million in fraudulent mortgage proceeds; worked closely with law firms, bailiff and provincial police Created and implemented a Fraud Prevention Program for all new mortgage underwriting staff and their managers Detected $35 - $50 Million in mortgage related fraud per year Created a company-wide Access/SQL database used for fraud investigation case management

Quality Assurance Analyst (Bilingual) & Team Lead, Administration ING Bank of Canada Toronto ON 2003-2005	Recipient of Lion's Roar award for fraud prevention and commitment to company vision Worked with fraud department to asses business risks associated with various markets across Canada Developed policies and procedures in a new division and new market sector to achieve business goals and reduce fraud Reviewed lending rationale of both mortgage underwriters and lending administrators (up to and exceeding a $1,000,000 signing limit), provided feedback to senior staff in a high - volume team environment

Bilingual Administrative Assistant Avana Capital / The Maytree Foundation Toronto ON 2002-2003	Guided refugee and immigrant students through the application process and aided in scholarship recipient selection Helped prepare financial statements for high-income clients Worked closely with IT department to teach computing skills to office staff Bilingual administration duties, greeted and directed walk-in clients

Customer Service Officer and Investment Consultant TD Canada Trust Vancouver BC & Toronto ON 2001-2002	Dealt with large portfolios; determined financial needs, reviewed market conditions and analysed forecasts Created and implemented "lunch and learn" sessions for staff, trained new staff Received walk-in clients and handled confidential enquiries in English and French

Honours BA, International Relations

University of Toronto

Toronto ON

1998-2002

Studies completed half in English and half in French
Specializing in Business and Political Sciences
Completed two minors: Economics (International, micro and macro) and Spanish

I love to travel and explore the world. It is the best way to learn!

I enjoy the challenge of learning new languages and immersing myself in different cultures. During a three month backpacking tour of Britain and Western Europe, I climbed Mount Olympus and learned to survive on limited resources. I've visited several Latin American countries while practicing my Spanish. Most recently, I learned basic Hindi prior to my month-long travels in India.

If I'm not outdoors, you'll often find me at the gym or enjoying life with my friends :)

Thank you for taking the time to read my résumé.

I invite you to put me to the test!

Contact me via e-mail or phone and I would be pleased to meet with you in person.

– J. F-S

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